Terms and conditions of carriage
These are the terms and conditions of carriage concerning the supply of services .
Consignment Notes
1 . Customers are responsible for providing own consignments notes and ensuring consignment is clear and accurately described .
Warranties
2.1. The Customer warrants that:
2.1.1. it has complied with all applicable laws and regulations relating to the nature,
condition, packaging or carriage of the goods (including the Australian Code for the
Transport of Dangerous Goods by Road and Rail, Civil Aviation Regulations about the
notification, classification, description, labelling, transport and packaging of the goods and that,
given their nature, the goods are packaged in a manner, having regard to their nature, adequate
to withstand the ordinary risks of carriage;
2.1.2. the goods are accurately described on the consignment note or in the Carrier’s
electronic gateway;
2.1.3. it is either the owner of the goods and/or the authorized agent of the person(s) owning
or having any interest in the goods and it enters into this contract on its own behalf
and/or as authorized agent of that person or persons;
2.1.4. it is authorized by the person(s) owning or having any interest in the goods that those
goods will be handled on an “authority to leave” basis, unless otherwise agreed by the
Carrier;
2.2. The Customer hereby indemnifies the Carrier against any expenses, charges or losses
sustained by the Carrier in complying with the requirements of any law or otherwise incurred as
a result of a breach of the warranties in clause 2.1 including but not limited to any claims by any third party.
The Carrier shall comply with all statutory obligations that apply to the provision of
the Services including but not limited to occupational health and safety laws, public health
orders and any applicable road transport laws.
2.3. The Customer acknowledges that in the event of non-compliance with clause 2.1 that the Carrier reserves the right
not to carry any non-compliant goods.
Performance of Services
3.1. The method(s) of undertaking the Services shall be at the sole discretion of the Carrier and the
Customer hereby authorizes the Carrier to adopt any method(s) other than any method which
may have been instructed or agreed.
3.2. The Customer authorizes any deviation from the usual route of carriage.
Delivery
4.1. The Carrier shall use reasonable endeavors to deliver the goods as specified by the
Customer . The Carrier shall not be bound to deliver the goods except to the consignee shown
on the consignment note or in the Carrier’s electronic gateway or to such other person(s) as
may be authorized in writing by the Customer to receive the goods or to effect delivery in such
other manner as specified by the Customer including an “authority to leave”(“ATL”).
4.2. If the Carrier is unable to deliver the goods for any reason (including failure on the part of a
receiver to take delivery within a reasonable time) the Carrier shall be entitled to handle and
store the goods at the Customer’s risk and in such manner as it may in its discretion determine
and shall be entitled to make a reasonable charge in respect of such handling and/or storage
and additional charges for each call until the delivery is accomplished.
4.3. All "ATL" goods will be left in a safe space and picture taken .Signature required goods will
be returned to sender for redelivery if a receiver at nominated address is not home .
Re-delivery will incur another delivery charge.
Responsibility for Charges
5.1. The Carrier’s freight, fuel surcharge, insurance and other charges are earned as soon as the
goods are picked up or accepted for storage and the Customer must pay all freight, fuel
surcharge, insurance and other charges, irrespective of whether the goods are delivered or not,
and whether damaged or not, based on the tax invoice issued by the Carrier and in accordance
with the trading terms agreed with the Carrier. The Customer shall pay to the Carrier all sums
for the Services immediately when due without deduction or deferment on account of any
claim, counterclaim or set-off.
5.2. The Customer agrees to pay the Carrier administration, handling and merchant fees in respect
of any processing involved in the conduct of the Customer’s account including but not limited to
account administration fees, merchant or bank charges or other fees incurred as a result of
payment by credit or charge card.
5.3. When the Carrier is instructed to collect freight, fuel, insurance and other charges or other
expenses from any person other than the Customer, the Customer shall remain responsible for
the amounts and shall pay these amounts to the Carrier on demand where these amounts
have become due and have not been paid by such other person.
5.4. On all accounts overdue to the Carrier, the Carrier shall be entitled to charge interest calculated
at 4% above the base rate of the Carrier’s bank calculated from the time such accounts
became overdue. The Customer agrees that it will pay all costs, expenses and charges
incurred by the Carrier due to any breach of the Conditions and all costs, expenses and
charges associated with the recovery of any overdue or other amounts including but not limited
to any mercantile agent’s costs, legal costs and disbursements on an indemnity basis.
Carrier’s Liability
6.1. The goods shall at all times be at the risk of the Customer and the Carrier shall not be liable in
tort (including negligence), contract (including a fundamental breach of contract) or for any act
or omission of the Carrier that is outside the authorized scope of its activities under this
contract, for breach of duty as bailee, for contravention of any statute or breach of statutory
duty or otherwise for any loss of, or damage to, failure to deliver, delay in delivery of, or
mis delivery of the goods whatsoever, howsoever caused.
6.2. The exclusion of liability in Clause 6.1 extends to include not only loss of or damage to the
goods themselves, but loss, damage or injury to any person, property or thing damaged arising
from the Carrier providing the Services under this contract and to any indirect or consequential
loss or damage whatsoever arising from such loss, damage or injury or from failure to deliver,
delay in delivery or mis delivery, howsoever caused including but not limited to losses that are
purely financial or economic losses, loss of opportunity, losses in connection with contracts,
agreements or understandings the Customer has with third parties, loss of market and any
other losses whatsoever that do not arise directly from physical damage to or loss of the Goods
and are consequential in nature.
6.3. Notwithstanding any other provision in these Conditions, but subject always to Clause 6.1
and Clause 6.2, if any liability whatsoever, howsoever arising, is found to attach to the Carrier or
any subcontractor, the Carrier’s liability shall be limited in the case of Services supplied under
this contract to the lesser of:
6.3.1. supplying the Services again
6.3.2. payment of the cost of supplying the Services again; or
6.4. The Carrier does not exclude or limit the application of any laws, including Schedule 2 of the
Competition and Consumer Act 2010 (Cth), where to do so would contravene those laws or
cause any part of these conditions to be void.
Insurance and Parcel Protect Cover
7.1. The Customer is responsible for insuring the goods.
7.2. Where the Customer has made a booking via a third party agency, all claims must be made to
that third party and not directly to the Carrier.
Notice of Loss and Time Bar
8.1. Any claim for loss or damage to the goods or relating to the provision of the Services under this
contract must be notified in writing to the Carrier within fourteen (14) days of delivery of the
goods or the date by which the goods should have been delivered, whichever is the earlier.
Should the Carrier not receive any such notice in writing the Carrier shall be forever discharged
from any and all liability to any person (including the Customer) in respect of the goods and or
the Services. In any event, the Carrier shall be discharged from any and all liability whatsoever
unless suit is brought within six (6) months of the provision of the Services, delivery of the
goods or when the Services should have been provided or when the goods should have been
delivered, whichever is the earlier.
Failure to pay invoice
9.1. If, on demand, the Customer fails to pay charges due to the Carrier in respect of any Services
rendered by the Carrier, the Carrier will pass on the debt to debt collectors.
Dangerous Goods and Unacceptable Goods
10.1. The Customer or the authorized agent shall not tender for carriage any goods are or may be
explosive, flammable or otherwise dangerous or damaging goods without presenting a full
description of those goods and in default of so doing shall be liable for all loss and damage
caused thereby.
10.2. The Carrier may at any time cause any dangerous goods or any goods which the Carrier
believes are liable or may be liable to become dangerous goods to be destroyed, disposed of,
abandoned or rendered harmless by the Carrier without compensation to the Customer and
without prejudicing the Carrier’s right to any charges payable by the Customer to the Carrier.
10.3. The Carrier will not carry arms , ammunition or any illegal paraphernalia .
10.4. Carrier will not accept any high value goods such as processed tobacco or tobacco products,
, bullion, coins, precious stones, precious metals, jewelry, valuables, cash, antiques,
mirrors and artwork, personal effects such as clothing, toiletries or electronic devices, vital documents
such as tenders, birth certificates or travel papers, livestock or plants and the Carrier will not accept any
liability whatever for any such goods except under special arrangements previously made in
writing.
Subcontractors
11.1. The Carrier is hereby authorized to subcontract the whole or any part of the Services and such
authorization extends to any subcontractor.
11.2. Any clause herein excluding or limiting the liability of the Carrier or providing any right or
exemption from liability to the Carrier shall also be available and shall extend to protect all
subcontractors and every servant or agent of the Carrier and of any subcontractor. The Carrier
is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of such
persons and each of them and all such persons and each of them shall to this extent be or be
deemed to be parties to this contract.
11.3. The Customer undertakes that no claim will be made against any servant, subcontractor or
agent of the Carrier which imposes or attempts to impose upon any of them any liability
whatsoever in connection with the goods or Services under this contract. If any such claim
should nevertheless be made, the Customer shall indemnify the Carrier against the
consequences thereof.
Goods and Services Tax
12.1. All service prices are GST inclusive .
Consumers and Small Business Contracts
13.1. In this clause, ’Consumer’ means an individual who acquires the Services wholly or
predominately for personal, domestic or household use or consumption and ‘Small Business
Contract’ means a standard form small business contract as defined in section 23(3) of
Schedule 2 of the Competition and Consumer Act 2010 (Cth).
13.2. If the Customer is a Consumer, or these Conditions qualify as a Small Business Contract:
13.2.1. Clause 2 is modified so that the Customer is not required to indemnify the Carrier to
the extent that the loss or damage was directly caused by, or in connection with, a
grossly negligent, unlawful, or willful act or omission by the Carrier or its employees,
agents and subcontractors.
13.2.2. Clauses 6.1 is modified so that the Carrier's liability is not excluded to the extent that
the loss or damage was directly caused by or in connection with a grossly negligent,
unlawful, or willful act or omission by the Carrier or its employees, agents and
subcontractors.
13.2.3. Clause 6.2 is modified to the extent that the Carrier will not be liable for any
consequential or indirect loss or damage, unless the Carrier had actual knowledge
that such loss might be incurred.
13.2.4. Clause 6.3 is modified so that the Carrier's liability is limited to the lesser of the actual
loss suffered by the Customer or the value of the Goods at the time the Goods were by the Carrier.
13.2.6. Clause 11.3 is modified, so that the Customer:
a ) may make a claim against or impose liability upon any subcontractor; and
b) is not required to indemnify the Carrier from and against any loss, to the
extent that the claim, liability or loss was directly caused by, or in connection with, a grossly
negligent, unlawful, or willful act or omission by the subcontractor.
13.2.7. without limitation to any other clause in these Conditions, the Carrier will be
discharged from liability in relation to any claim:
a) where the loss to the Customer results from the act of a subcontractor; and
i. the Carrier's right to make a claim against that subcontractor is subject to
time limitations; and
ii. the Customer does not make its claim against the Carrier within a period
reasonably sufficient to allow the Carrier to make a corresponding claim against the
subcontractor within any applicable time limitation period, or
b) in all other cases, where the Customer does not make its claim within 1 year from the
earlier of the delivery of the Goods, if the Goods are not delivered, the date the Goods
should have been delivered or where the claim does not relate to loss or damage to
Goods, the time of the event giving rise to the claim.
Law and Jurisdiction
14.1. These Conditions shall be governed and construed in accordance with the laws of
Queensland and the parties submit to the non-exclusive jurisdiction of the
Courts of Queensland.
Privacy
15.1. The Carrier will not collect or keep customer information .
Severability
16.1. If any provision of these Conditions is void, voidable by a party, unenforceable, invalid
or illegal and would not be so if a word or words were omitted, then that word or those
words are severed and if this cannot be done, the entire provision is to be severed
from these Conditions without affecting the validity or enforceability of the remaining
provisions of the Terms.